In the unlikely event that an item does not meet your expectations, you can return or exchange it within 30 days of receipt, if it is unused and in its original packaging. You will need to pay all return postage costs, unless agreed otherwise due to the nature of your complaint.

HOW CAN I RETURN (PART OF) MY PURCHASE?

You can inform us you want to return an item by sending us an email at [email protected].

Please give the following details about the item you wish to return:

1. The invoice number on the packing list
2. The item name and/or number

To help us satisfy our customers’ wishes as fully as possible, please also state the reason for the return. Please ensure that you pay the correct postage price. If the postage price is insufficient, the remaining postage costs will be deducted from the amount credited to your account. You will receive a confirmation e-mail as soon as we have received and processed your return.

Your order will be fully refunded as quickly as possible, including the shipping costs of the order (unless it's a partial return) – no later than 14 days after Spiri has confirmed receipt.

Exception: If the order is returned to us because the parcel exceeded the hold period at a parcel point, or was not accepted by the recipient, the return costs charged to us will be deducted from the amount credited to your account.

Please note: the customer remains fully responsible for any packages returned until they are received by Spiri. 

How can I exchange (part of) my purchase?
You can inform us you want to exchange an item by sending us an email at [email protected]. Please give the following details of the item you wish to return:

1. The invoice number on the packing list
2. The item name and/or number
3. The colour of the item (if specified)
4. The item you wish to exchange it for

To help us satisfy our customers’ wishes as fully as possible, please also state the reason for the exchange. Please ensure that you pay the correct postage price. If the postage price is insufficient, the remaining postage costs will be deducted from the amount credited to your account.

You will receive a confirmation e-mail as soon as we have received and processed your return. Your item(s) will be exchanged as quickly as possible – no later than 14 days after Spiri has confirmed receipt.